Terms and conditions

1. Gentse Gidsen vzw commits itself to carrying out a reservation placed and paid for online. After payment the customer receives the invoice via e-mail. Please mention the reference-number of the reservation in each contact.

2. Terms of payment and cancellation

• Payment online or via transfer 14 days before the date of the service at the latest.
• In case of cancellation at least 14 days before the date of the service: 100% reimbursement
• In case of cancellation between 14 and 7 days before the date of the service: 50% reimbursement
• In case of cancellation as from 7 days before the date of the service or in case of ‘no show’: no reimbursement
• Replanning without extra cost for a paid reservation is possible up to 7 days before the date of the service. If later, an administrative cost of 15 Euro will be due.

3. When Gentse Gidsen cannot carry out a paid reservation due to circumstances beyond its control the amount paid will be completely reimbursed.

4. In the event of non-payment of a booking at least 14 days before the date of the service, we reserve the right to cancel this service.

5. Only Belgian law is applicable. In case of dispute only the Courts of Justice of Ghent have jurisdiction.